Tech Support

If you're currently experiencing technical issues at Church Online, check out our FAQs below for some basic troubleshooting tips. If you still need help, please email us at
Q. What should my first response be to any technical issue?
A. Three great first steps to resolve any tech issue are: 1) Refresh the page 2) Double-check your internet connection 3) Try using a different web browser.
Q. What does “refreshing” a page mean and how do I do it?
A. To “refresh” a web page simply means to load it again. You can do this by pressing the F5 button on your keyboard or by clicking the 0kVkj5S3_dyYZxiWLmQy4CnwhuiVKYlEXlsEKQECE27qqCH0Xr2R-J_Wqq3GH8zFElQfA_Fy3Bv0iLuQT6UcA53Id0XAEaphRUFmDioZkwmXl-dg6rCUMpmfFEthjj2uOpxFnv0  symbol at the top of the screen.
Q. How do I download a different web browser?
A. Click these links and follow the accompanying directions to download Chrome, Firefox, or Opera.
Q. How do I download a different web browser?
A. Make sure your web browser, Flash Player, and Java are all up to date. You can verify that you have the latest version of your preferred browser using these links: Internet Explorer, Chrome, Safari, Firefox, & Opera. Click here to check Flash Player and here to check Java.

Q. What do I do if the video suddenly stops playing?
A. If the video stops, refresh the page (see above). In some browsers, you may also need to click inside the video player to restart the video.
My chat window is now in another language. How can I change it back to English?

A. Click fcg0velibSq3Iy_tegnYoEQm_boGCYpkonZE7GTvqXXpg8j0HE9CzWA3aTiKADmFRfNqxXoplUXIRWmTKjIvWhQFge3B2aJ6pPa0_nC_WRNzQhKujO1_8HOWsrEnlRLcALKsw94 at the top of the chat window—this will default the chat to the language you’re currently using in your messages. Refresh if needed (see above).
Q. How do I get the video to play if the screen says it’s “unable to connect to the content”?
A. If you receive the message below, first try refreshing the page (see above). If that doesn’t help, click “Watch in low quality” or ”Watch in high quality” under the video.